Our Warranty

In 2015, we put a few new Gaming PCs out for review. While we were thrilled with the feedback regarding the spec, performance and build quality, there were some less positive comments about our warranty. We have full confidence in the quality of our PCs, so we decided to put our money where our mouth is, and created the Vibox Evolution Gold Warranty. This warranty package, which comes as standard with every Vibox PC, is the only standard warranty in the UK to offer a lifetime of upgrades, repairs and support free of charge. You can find all the details and T&Cs at the foot of the page, but here’s a summary of what you can expect with every Vibox PC:

LIFETIME REPAIR & UPGRADE LABOUR

As long as you have your Vibox PC, you’ll never have to pay any labour charges for repairs or upgrades. Should any components develop a fault (it can happen!), we’ll never charge you to install replacements. If you fancy adding a little more power to your gaming computer, we’ll fit any new parts free of charge, making your new Vibox the last PC you’ll ever need to purchase

LIFETIME TECHNICAL SUPPORT

Every now and then, it’s natural you’ll need a little bit of help with your PC. If you’re looking to get a little more out of your system or your games, we’ll talk you through the best options. If you’re looking to upgrade, we’ll make sure you’re getting the best deal for your money. If you’re having a technical issue or a part has a fault, we’ll do our best to pin down the exact nature of the issue and get it resolved as quickly as possible. The best way to contact us is by using our chat widget or following the details on our Support page, or by giving us a call on 0161 425 8841

2 YEARS PARTS COVER

While we do run tests on every component before shipping our Gaming PCs out. Sadly the nature of computers means that parts can fail. That’s why we offer a full 2 years parts cover on every component in your Gaming PC. We don’t repair components here, so in the case of a fault we’ll simply provide a brand new replacement and install it free of charge.

180 DAYS COLLECTION + RETURN

We’re so confident in the quality of our gaming computers that should anything go wrong in the first six months, we’ll send a courier to collect your PC at our expense. After that, we’ll be able to book a collection on your behalf with DPD, at a discounted rate. We’re proud to offer the best standard warranty in the business, but if you’re looking for something even better, we also offer the Evolution Platinum Warranty. It has all the benefits of the Gold warranty but with 3 Years of Parts, Collection and Return cover service, which allows you to follow your driver’s progress on your PC or smartphone with live-updates so you know exactly when to expect your new machine.

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